Frequently Asked Questions

Frequently Asked Questions Day Tours

Q. Where do I get my tickets?
A. We operate a ticket-less system, your place is confirmed with a booking reference. 

Q. Will there be time for lunch and is it included?
A. Lunch is not included, but we will make a stop where you can get something to eat. When we plan our tours we try to make our stops in places of interest where there is a wide variety of food available. If you wish, you can bring a packed lunch or pick up lunch items at a previous stop.

Q. Do you accept groups?
A. Yes, we are happy to accept groups on our tours and discounts are available. Please contact us for more information.

Q. What is included in the price of the tour?
A. We include minibus or people carrier together with the services of driver and guide.  Admission fees are included.  These tours are led by a local guide in English only.

Q. How can I make a reservation and when should I book?
A.  Contact Jan by E-mail jan@wherewhenwales.com or call +44(0)1633 869700 / 07773 786228 or send a text  message to 07773 786228

Q. Do you offer a hotel pick-up service?
A. Our tours depart from centrally location in the heart of Cardiff.  We regret that we are unable to offer a hotel pick-up service on the outgoing journey, but possible on the return journey.  Please check with the driver.

Q. How many people will be on the tour?
A. Driver, guide and up to 14 passengers maximum

Q. Where does my tour depart from?
A. Our tours depart from a convenient central point in Cardiff – National Museum & Art Gallery. Full joining information is available on this website.

Q. Are your tours suitable for children?
A. Appropriate for children aged 7 and upwards.  Due to the duration of the Mid Wales Explorer and South West Wales Explorer these are not suitable for children

Q. Should I tip the driver?
A. A gratuity for a job well done is always appreciated by our drivers.

Q. How much luggage can I bring?
A. Limited to only what will fit comfortably on your lap. 

Q. How can I pay for my tour?
A. Payment by credit card transaction to secure your booking or by arrangement payment by UK pound sterling on the day of the tour.

Q. Do you have any local agents that I can visit?
Cardiff Visitors’ Centre, The Hayes Near St David’s Hall and most Cardiff hotels

Q I’ve missed my tour, can I get a refund?
A. Like other tour operators we cannot be responsible if you miss your tour because you are not at the departure point in good time.

Q. I need to cancel my tour?
A. Please check terms & conditions, or call, text or email us immediately.

Q. Do you offer discounts for children?
A. Children from 7 to 12 years inclusive receive a discount

Q. I have a question that is not covered by these FAQ’s?
A. Please use the Contact Us email facility on this website to ask a question. We do our very best to answer your query as soon as possible.